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Help and FAQs > Coronavirus
Coronavirus / COVID 19 status update

The current situation regarding Coronavirus / COVID-19 is developing rapidly, with updates and changes occuring on a daily basis. We are continuously monitoring the situation, and taking appropriate action as required to ensure the safety and wellbeing of our staff and customers.

Sales counter - In line with government requirements, our hire department, sales counter/shop area and demo room are now closed to the public, and will remain closed until further notice. The following services are not available under any circumstances: hire of sound and lighting equipment, collection of goods from our shop/sales counter, auditioning products in our demo room, and repairs of audio equipment in our workshop. You are not able to visit us for any reason at this time, access is restricted to essential staff, and

Our online retail service and webshop will continue to operate as normal - Current guidelines do not prohibit online sales, and the general public is being actively encouraged to use delivery services for any goods they need, rather than trying to make purchases in stores. We will of course be taking all appropriate measures to ensure staff, and couriers remain safe at all times

Stock. We have massive stocks of the most popular products, in many cases sufficient stocks to last 3-4 months. If you order items in stock, they will be packed and delivered promptly. At this time we are recommending only ordering items in stock to avoid long delays.

Non-stock items. Many factories around the world have been forced to close temporarily, even those that are open are behind schedule on manufacturing. At this time we are not able to easily provide lead times on non-stock items. If you wish to order items not in stock, we suggest you request a quote, or email us to discuss your order so that we can provide additional information.

Enquiries. We are currently operating with minimal, essential staff at our premises. This means that at times we may not be able to answer telephone calls. Where possible, please email us rather than phoning.

Delivery. Next day courier deliveries are operating at around 95% success rate - in order to maintain social distancing, when you open the door to receive your parcel, please step back and allow the courier to leave the parcel in your doorway. They will take a photo of the parcel in your open doorway as proof of delivery instead of asking you to sign. The photo will be of the parcel and doorway only. For privacy reasons they will not take photos of you, but its possible your shoes/feet may be in the picture. The images will be stored purely as proof of delivery, and will be deleted once they are no longer required. The photo will be used in conjunction with an accurate GPS positioning system which will show the driver is at your location when the photo is taken. If you are not happy for this to happen, you should not place orders at this time and you should refuse the parcel when delivery is attempted. Please follow the delivery drivers instructions to ensure everybody's safety.

Postal Delivery. Royal Mail are currently overwhelmed with the volume of parcels in the system, and staff illness has reduced their capacity to operate. We are finding 1st class post items are typically taking 2-7 working days to be delivered, and 2nd class post up to 10 working days. Please be patient if you are ordering items by post. For urgent items we recommend next day courier service.

European customers: some areas in europe have more stringent lockdown protocols in place, which are also preventing couriers from delivering. Please check couriers are allowed in your city/town/village before placing your order.

Finance In the current uncertain situation, Deko finance deals are unavailable. Please make payment by bank transfer, or by card to avoid delays with your order.

© 2020 Blue Aran Limited - Registered in England No 3089267 - All Rights Reserved. E&OE.
We aim to keep stock indicators, images and descriptions up to date, but can not guarantee 100% accuracy. In case of query please contact us to confirm product specification and availability. Just Add Music and Tuff Cab are registered trademarks owned by Blue Aran Limited.